Chavant will warranty its clay products in unopened packaging for 2 years from date of purchase. Proof of purchase is required to make a warranty claim. To initiate a warranty claim, contact the business where you purchased the clay. If packaging is damaged and clay is exposed to air, oxidation may occur resulting in the clay drying out, changing color and becoming hard. 'Damaged goods in transit' needs to be reported to your distributor within 5 business days of receipt of your order. If you think there is a manufacturing defect, please contact your distributor with your receipt to initiate a warranty claim with Chavant.